Arrange shipping and insurance.
You may return your merchandise using the carrier of your choice. We recommend sending your return via Courier in a signature-required parcel to the address we provide. Please be sure to confirm that you insure your jewellery to the value that was paid. You are responsible for any return shipping costs and insurance fees.
Package your item(s) securely in the original packing materials.
Clearly label 'Return Merchandise' on the outside of the parcel you are returning using the labgrowndiamonds.nz shipping label.
For security reasons, do not write labgrowndiamonds.nz anywhere on the outside of the parcel.
WE ARE GOVERNED BY NEW ZEALAND CONSUMER LAW
SPARKLE WITHOUT BOUNDARIES
Our discreet packaging won't give away what's inside.
For such precious cargo, we make shipping easy – and safe. Once the quality-control inspection is completed, we carefully package and ship your diamond or custom ring to your designated location. The shipping process is handled with the utmost care, ensuring that your jewellery arrives securely and is ready to shine.
For New Zealand buyers, domestic shipping is complimentary. All parcels are signature required. Please note we do not ship to P.O. Box addresses.
If your purchase is a surprise, or you are unable to be home for delivery, you may arrange for delivery to a trusted friend or family member or your work address.
TRACKING
Once your order has shipped, you will receive a confirmation email that includes your tracking information. Re-routing packages to alternate addresses is not possible once in transit.
INTERNATIONAL SHIPPING
For international shipping, tell us your destination at check out, and we arrange it hassle-free, and your package will be covered by insurance. Re-routing packages to alternate addresses is not possible once in transit.
DIAMONDS RETURNS POLICY
Once you’ve ordered, our diamonds cannot be cancelled or refunded unless our team deems it appropriate due to manufacturing issues. But don’t worry – we’re here to help you choose confidently. Get in touch if you have any questions.
We stand behind the quality and craftsmanship of our jewellery. Our jewellery comes with a lifetime warranty against manufacturing defects.
If there’s a problem, we’ll handle the repairs or replacement at no cost to you. Get in touch if you spot any issues.
We accept returns for repair or resizing within 14 days of shipment from our facility. You will only pay for return shipping and insurance fees. A return label is required for all returns. You may request a return label here.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 14 days.
Returns are the responsibility of the purchaser. All return parcels must be insured and in their original packaging, including the original packing slip and diamond certificates. We recommend using a courier and a signature required parcel with a tracking number.
Please note: Our manufacturing warranty does not cover wear and tear, item loss or theft. It also excludes damage or loss from neglecting necessary repairs to maintain the jewellery’s integrity.
If a package or item delivered to you arrives damaged, please let us know as soon as possible. Please retain all packing materials unless instructed otherwise by labgrowndiamonds.nz. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Labgrowndiamonds.nz is not responsible for lost or damaged returned shipments.
NON-RETURNABLE ITEMS
- Special orders are final sale and are not eligible for return or exchange.
- Shipping fees are non-refundable.
- Returns without a labgrowndiamonds.nz shipping label will be refused upon receipt. Returns with missing paperwork or products will not be processed.
HOW TO PREPARE A RETURN FOR REPAIR
To return a jewellery item to labgrowndiamonds.nz for repair, please follow the process below:
Initiate your return. Please email us. You will be sent a Return Merchandise Label and detailed instructions for returning your item.
AFTER YOUR RETURN IS RECEIVED
Returns are processed on weekdays and typically entered into our system within 24 hours of receipt. Once entered into our system, you will receive a confirmation email alerting you that your return has been passed to our Quality Assurance department for assessment. Please allow five to fourteen business days for this process to complete.
If we need to issue a refund, credit will be submitted to your bank within three business days.
It may take your bank up to 10 business days to post the funds to your account. Bank wire refunds typically take seven to 10 business days after the return has been processed.
TO CHANGE AN ORDER
If you would like to change an order, please get in touch with us within 3 hours of purchase.
If you would like to change an order, please get in touch with us within 3 hours of purchase.
We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Changes may result in a shipping delay.
We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. Re-routing packages to alternate addresses is not possible once in transit.